Dispute resolution
The process for pausing and resolving a payment when the buyer and seller disagree about the work.
Dispute resolution is what happens when a buyer and seller do not agree that the conditions of a deal have been met. In an escrow arrangement, raising a dispute pauses the affected funds so nobody's money simply disappears while the disagreement is worked through.
The key protection is that funds are held, not released, until the matter is resolved — which gives both sides a strong incentive to communicate and reach a fair outcome.
On CASHBOX, if there is a disagreement the affected funds are paused until it is resolved, rather than being released automatically.